| IC03 - 21st Century Management Development Programme |
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| Duration | 5 Days (customisation) |
| Availability |
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Course Description
Change: profound, continuous and irresistible change has become the one constant factor that we all have to manage at work.
We live in a world of global, information technology-driven organisations in which structures, processes and relationships will evolve and alter at a bewildering rate. Traditional expectations and practices will no longer be suitable. New corporate and individual strategies will emerge to help us cope.
During difficult times managers/leaders need to get closer to their team, to support them, nurture them, coach and mentor them and ultimately to ensure they reach their targets/KPI’s The programme will run over 5 days, and is split as days 1 and 2, with a 4 week gap followed by days 3, 4, and 5.
Delegates will complete a PRISM profiler prior to attending the programme with a 15 minute telephone consultation, which will give them and the trainers a clear understanding of their current strengths and development areas.
Upon completion of the 5 day programme delegates will receive three one-to-one coaching sessions back in the workplace to ensure the knowledge gained is successfully transferred into the workplace.
Three months after completion of the programme the delegates will present back to their Senior Leadership Team and to the trainers on the measurable outcomes of their ROI projects and how they have improved within their roles.
They will also complete their second PRISM profiler to look at the changes they have made to their working styles.
For on-site courses (i.e. at your premises), we are more than happy to tailor the course agenda to suit your exact requirements. In many cases, we are able to build your in-house standards and naming conventions into the delivered course.
Course Details
- Days 1 and 2
- Objectives of days 1 and 2
- Individual objectives (linked to their PRISM reports)
- Agreeing the ROI projects that each delegate will achieve during the lifetime of the programme
- Detailed overview of the programme timescales, remote coaching and follow up PRISM review
- Completion of PDP’s during days
- The key skills of a leader
- Profiling the positive traits of a successful leader
- The role of a leader and their key "people" objectives (Not role specific)
- How does it differ from management?
- Independence levels and how to profile your people
- How independence levels may drop when uncertainty is in play
- Management styles to adopt (direction through to ownership)
- Observed behaviours displayed by managers and its impact on perceptions (especially during difficult times)
- Managing against a downturn (style adaption)
- Dealing with difficult questions
- Communicating effectively
- Communicating and managing through change
- Case study analysis
- PDP review
- Delegates will receive a ½ hour remote coaching session 3 weeks after day 2
- Day’s 3 to 5 - 4 weeks after day 2
- Review of ROI project and actions implemented back into the business
- Day 3
- Appraisals and performance discussions (outside of the disciplinary process i.e. day to day)
- How to measure the performance of your team
- The mistakes to avoid when having a performance discussion
- Planning for a performance discussion
- The performance discussion process
- Lead in statement
- Dealing with negativity
- Handling conflict during the PD
- Setting SMART objectives (for performance reviews and appraisals)
- Effective reviewing and going forward actions
- PDP review
- What is an Appraisal?
- How does it benefit the individual, the company and the manager?
- Why appraisals are not seen as beneficial in some organisations
- Preparation before an appraisal (both the individuals and their line managers)
- Mistakes to avoid before, during and after an appraisal
- The appraisal process
- Managing people with career aspirations when opportunity is limited
- Agreeing the way forward with SMART objectives and review dates
- PDP review
- Day 4 - Coaching for success
- What is coaching?
- How does it differ from training, mentoring etc
- How to identify a development need (pro-actively)
- Is the need a cant do or a wont do?
- Resources available to you for coaching
- Planning or managing the coaching process
- Agreeing the development need with the coachee
- The coaching process and different methods available
- The learning styles questionnaire and adapting the methods accordingly
- Mistakes to avoid (before, during and after)
- Lead in statements
- Giving constructive feedback
- Checking for understanding
- Agreeing SMART objectives, follow up and review
- Planning a "live" coaching session
- PDP review
| - Networking internally and externally and influencing without authority
- What are the benefits of networking?
- Spreading your sphere of influence
- What opportunities are there available for you to network
- The powers of influence
- Who do you have to influence in your network?
- PDP review
- Understanding your influencing style
- How using your reasoning and not the persons you are influencing can trigger a negative response
- Psycho geometrics (understanding the different personalities)
- How would you recognise them? (what they say, do, appearance, desks etc)
- Adapting your style accordingly (not changing your personality)
- The influencing process
- Mistakes to avoid when influencing
- Enhancing relationships going forward
- PDP review
- Day 5 Interview techniques and presentations
- Interview Technique
- What is the overall objective of an interview?
- Job role analysis
- Level of "stand alone" required?
- Person specification (measurable and personal)
- Planning and preparation
- Mistakes to avoid before, during and after the interview
- The right environment
- The interview structure
- Open and probing questions
- 3rd level questioning and listening
- Closing the interview and communicating the next step
- Candidate management
- PDP review
- Presentations Style and Technique
- Planning a presentation
- Audience and venue analysis
- Key objectives to achieve
- The presentation process
- Using PowerPoint
- Dealing with nerves
- Practising your delivery
- Putting together you presentation
- Delivery of 15 minute presentation (on skills and actions that will be implemented back into the business)
- PDP review
- Close
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